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What is MY Smart Shopper?

MY Smart Shopper (MSS) program is a multifunctional easy-to-use lifestyle companion app. Members are rewarded Cash Point and Reward Point for retail and online transactions through MSS.

What is Cash Point and Reward Point?

Cash Point is a form of cash back of the program. It can be used within the ecosystem at participating retail merchants or to pay utility bill and purchase reload vouchers from the app. Reward Point can be used to exchange for various gifts and vouchers from the app. Both rewards are not exchangeable for cash.

How do I register as a member?

Membership is free. You can register from our website www.mss.co or via MSS app. Download MSS app from Google Play Store of Apple App Store.

How long is my membership period?

You can enjoy a continuous membership with MSS with minimum 1 transaction every 6 months. (180 days)

Why am I unable to login to my MSS account?

This can happen if you login before activating your account upon successful registration or your account might be expired due to no transaction within 180 days.

Where do I get my Member ID?

Your Member ID can be found in the confirmation email upon successful registration.

What do I do if I forgotten my password?

You can easily retrieve your password by clicking on “Forgot Password?” on the app and entering either your Member ID or the email you used to register for membership.

How do I make sure I get my Cash Point?

Always check how much percentage of Cash Point you are entitled to from your purchases.

Always make sure you are logged into your MY Smart Shopper account.

If you do not have a MY Smart Shopper account, please register an account so you could earn Cash Point and we could credit it to the right account.

Always make sure to click the "Shop Now" button while in MY Smart Shopper Online which will redirect you to our affiliated online stores before making your purchase.

Check if you have cookies enabled / allowed on your browser:

  • If you are using Google Chrome, please follow the guide here.
  • If you are using Internet Explorer, please follow the guide here.
  • If you are using Safari on your Mac, please follow the guide here.
  • If you are using Safari on your iPhone, iPad or iPod, please follow the guide here.
Can you track my transactions if I forgot to spend through MSS?

No. We will not be able to track your transactions and no rewards will be awarded.

When can I receive my Cash Point and Reward Point?

Retail transactions are tracked/confirmed real-time and Cash Point & Reward Point is available for use within 3 days. Online transactions are tracked after purchase within 3 days and confirmed within 7 days. Online transactions for travel category are tracked/confirmed only after completion of travel. When you first receive your Cash Point in your account, it will be stated as "pending". It will be confirmed once our partner websites inform us that there will be no further issues with your purchase (no disputes / refunds / cancellations). In the case of holiday, hotel and flight bookings, it will take slightly longer until you have consumed your booking (no amendments / cancellations).

How do I report a suspected missing Cash Point?

You can report via “Where's My Cash Point?”  for online transactions and fill up the form provided.

Why is my transaction recorded as Ignored or Cancelled on the app?

This is commonly due to merchant did not approve member’s cash transaction within 60 seconds. Any complaints on such discrepancies can be emailed to [email protected]

How many days does it take to process Reward Point redemption?

Redemption for vouchers will take approximately 3-5 working days.

How do I get my voucher after redemption made?

Your voucher will be sent to your registered email address.

I bought prepaid credit but why it is not reloaded to my phone?

For the reload voucher, you need to click on the transaction history in your MSS Apps to get the pin number. 

Why I can’t register for MSS Pay?

MSS Pay is registered and linked to one device. Please ensure your MSS account is on the device that you wish to register for MSS Pay. Upon registration, you will get an SMS notification to get the OTP. For any further enquiry, you may call our Customer Care Line at 03-2242 1333 or email to [email protected]

How to top up MSS Pay?

You may top-up the MSS Pay eWallet from your app profile or from the top of the app home screen.

Can I withdraw from my MSS Pay?

Yes. A processing fee of RM2 will be charged for each withdrawal. The refund will be processed within 30 days. For further terms of service for the use of MSS Pay, please refer here. 

What is MY Smart Shopper?

MY Smart Shopper (MSS) program is a multifunctional easy-to-use lifestyle companion app. Members are rewarded Cash Point and Reward Point for retail and online transactions through MSS.

What is Cash Point and Reward Point?

Cash Point is a form of cash back of the program. It can be used within the ecosystem at participating retail merchants or to pay utility bill and purchase reload vouchers from the app. Reward Point can be used to exchange for various gifts and vouchers from the app. Both rewards are not exchangeable for cash.

How do I register as a member?

Membership is free. You can register from our website www.mss.co or via MSS app. Download MSS app from Google Play Store of Apple App Store.

How long is my membership period?

You can enjoy a continuous membership with MSS with minimum 1 transaction every 6 months. (180 days)

Why am I unable to login to my MSS account?

This can happen if you login before activating your account upon successful registration or your account might be expired due to no transaction within 180 days.

Where do I get my Member ID?

Your Member ID can be found in the confirmation email upon successful registration.

What do I do if I forgotten my password?

You can easily retrieve your password by clicking on “Forgot Password?” on the app and entering either your Member ID or the email you used to register for membership.

How do I make sure I get my Cash Point?

Always check how much percentage of Cash Point you are entitled to from your purchases.

Always make sure you are logged into your MY Smart Shopper account.

If you do not have a MY Smart Shopper account, please register an account so you could earn Cash Point and we could credit it to the right account.

Always make sure to click the "Shop Now" button while in MY Smart Shopper Online which will redirect you to our affiliated online stores before making your purchase.

Check if you have cookies enabled / allowed on your browser:

  • If you are using Google Chrome, please follow the guide here.
  • If you are using Internet Explorer, please follow the guide here.
  • If you are using Safari on your Mac, please follow the guide here.
  • If you are using Safari on your iPhone, iPad or iPod, please follow the guide here.
Can you track my transactions if I forgot to spend through MSS?

No. We will not be able to track your transactions and no rewards will be awarded.

When can I receive my Cash Point and Reward Point?

Retail transactions are tracked/confirmed real-time and Cash Point & Reward Point is available for use within 3 days. Online transactions are tracked after purchase within 3 days and confirmed within 7 days. Online transactions for travel category are tracked/confirmed only after completion of travel. When you first receive your Cash Point in your account, it will be stated as "pending". It will be confirmed once our partner websites inform us that there will be no further issues with your purchase (no disputes / refunds / cancellations). In the case of holiday, hotel and flight bookings, it will take slightly longer until you have consumed your booking (no amendments / cancellations).

How do I report a suspected missing Cash Point?

You can report via “Where's My Cash Point?”  for online transactions and fill up the form provided.

Why is my transaction recorded as Ignored or Cancelled on the app?

This is commonly due to merchant did not approve member’s cash transaction within 60 seconds. Any complaints on such discrepancies can be emailed to [email protected]

How many days does it take to process Reward Point redemption?

Redemption for vouchers will take approximately 3-5 working days.

How do I get my voucher after redemption made?

Your voucher will be sent to your registered email address.

I bought prepaid credit but why it is not reloaded to my phone?

For the reload voucher, you need to click on the transaction history in your MSS Apps to get the pin number. 

Why I can’t register for MSS Pay?

MSS Pay is registered and linked to one device. Please ensure your MSS account is on the device that you wish to register for MSS Pay. Upon registration, you will get an SMS notification to get the OTP. For any further enquiry, you may call our Customer Care Line at 03-2242 1333 or email to [email protected]

How to top up MSS Pay?

You may top-up the MSS Pay eWallet from your app profile or from the top of the app home screen.

Can I withdraw from my MSS Pay?

Yes. A processing fee of RM2 will be charged for each withdrawal. The refund will be processed within 30 days. For further terms of service for the use of MSS Pay, please refer here.